Payment Methods

Accepted Payment Methods

We accept all major credit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay), PayPal, bank transfers, and financing options through Affirm. Select your preferred payment method at checkout.

Credit and Debit Cards

We accept Visa, Mastercard, American Express, and Discover. Card payments are processed securely through our PCI-compliant payment processor. Your card information is encrypted and never stored on our servers. The card will be charged immediately upon order confirmation.

Digital Wallets

Apple Pay and Google Pay provide fast, secure checkout. Your payment information is tokenized and protected by your device's security features. These payment methods work on mobile devices and computers.

PayPal

We accept PayPal payments for orders of any size. You will be redirected to PayPal's secure site to complete your payment. After authorization, you will be returned to our site to complete your order.

Bank Transfers

Wire transfers are available for customers who prefer this payment method. Our banking details will be provided after you complete checkout. Please include your order number in the transfer reference. Orders are confirmed once funds are received.

Financing with Affirm

Affirm offers flexible payment plans for purchases over $100. You can choose to pay in monthly installments with rates as low as 0% APR. Affirm will evaluate your creditworthiness and provide instant approval or loan terms.

Payment Security

All payments are processed through industry-standard encryption (SSL/TLS). We use PCI DSS compliant processors and do not store credit card information on our servers. Your payment information is secure and protected.

Billing Information

Billing information must match your payment method records exactly. Discrepancies may result in payment failure or order delay. You will receive a confirmation email with your receipt and order details after successful payment.

Currency

All prices are displayed in USD. If you pay from a different country, currency conversion will be applied by your financial institution at the current exchange rate.

Failed Payments

If your payment is declined, you will be notified immediately. Common reasons include insufficient funds, incorrect card details, or fraud detection. You can update your payment information and retry, or choose a different payment method.

Refunds and Credits

Refunds are processed to the original payment method within 5-7 business days. Depending on your financial institution, it may take an additional 3-5 business days for the credit to appear. Gift cards and store credits are non-refundable.

Dispute Resolution

If you believe a charge is incorrect or fraudulent, contact your payment provider immediately. You may also contact us at billing@dgems.co with details of your concern. We will investigate and work to resolve billing disputes promptly.

Contact Us

For payment questions, technical issues, or to report suspicious activity, contact us at billing@dgems.co or +1 (416) 555-1234. Our billing team is available Monday-Friday, 10AM-6PM EST.