Shipping Policy

Ready-to-Ship Items

Our ready-to-ship collection features pieces that are in stock and ready to dispatch immediately. These items ship within 48 hours of order placement. Most ready-to-ship items arrive within 2-3 business days for customers in Canada and the USA using our standard express shipping.

Custom-Made Items

Custom-designed pieces are crafted to order by our master artisans. Production time ranges from 4-8 weeks depending on the complexity of your design. Once your piece is complete and inspected, it will be shipped with the same care and speed as our ready-to-ship items.

Shipping Methods

We offer several shipping options: Express (2-3 business days), Standard (5-7 business days), and International (7-14 business days depending on destination). All shipments include full insurance coverage and require a signature at delivery. Tracking information is provided via email so you can monitor your package.

Shipping Costs

Standard shipping is complimentary on all orders over $500 within Canada and the USA. Orders under $500 incur a flat shipping fee of $15. Express shipping upgrade is available for $35. International shipping costs vary based on destination and weight. Shipping costs are calculated at checkout before you complete your purchase.

Delivery Guarantees

All packages are fully insured during transit. If your shipment is delayed, lost, or damaged in transit, D Gemz Co. will cover the full insurance claim and either reship your item or issue a full refund. We work exclusively with insured carriers to ensure your precious items arrive safely.

International Shipping

We ship internationally to most countries. International orders may be subject to customs duties, import taxes, and VAT, which are the responsibility of the recipient. We will provide all necessary documentation for customs clearance. Delivery times for international orders typically range from 7-14 business days.

Tracking and Updates

You will receive an email notification with a tracking number once your order ships. Use this tracking number to monitor your package in real-time through our carrier's website. You will receive additional notifications when your package is out for delivery and upon successful delivery.

Delivery Address Verification

Please verify your delivery address carefully when placing your order. Packages sent to incorrect addresses due to customer error may not be recoverable. If you notice an address error after placing your order, contact us immediately at shipping@dgems.co.

Signature Requirements

All shipments require a signature at delivery. This protects your valuable jewelry from theft or misdelivery. If you are not available to receive your package, it will be returned to our facility and we can arrange redelivery.

After Delivery

Upon receiving your package, inspect the condition and contents immediately. If there is any visible damage to the packaging or jewelry, contact us within 24 hours. Take photographs of any damage and communicate with our customer service team to arrange a replacement or refund.

Delivery Issues

If your package doesn't arrive within the estimated timeframe, contact us at shipping@dgems.co. We will track your shipment and work with the carrier to resolve the issue. Most delays are resolved within 24-48 hours.

Gift Wrapping and Personalization

All orders can include complimentary luxury gift wrapping. You may also add a personalized message card at checkout. For custom engraving on your piece, this is arranged during the design process.

Contact Us

For questions about shipping or to arrange special delivery instructions, contact us at shipping@dgems.co or call +1 (416) 555-1234. Our shipping team is available Monday-Friday, 10AM-6PM EST.